Coverage and charges
Lumetra delivers to agreed destinations in Kenya, subject to serviceability and product restrictions. Charges depend on destination, dimensions, weight, fragility, access and handling needs. Any transport, offloading, lifting equipment, stair carry or storage charge will be disclosed before confirmation.
Dispatch and scheduling
Estimated dispatch and transit dates are not guaranteed unless expressly confirmed as binding. Lumetra will notify customers of material changes and agree practical alternatives. Partial delivery requires prior disclosure and, where it changes costs or convenience materially, customer consent.
Access and receipt
Customers must provide accurate directions, a reachable contact and safe access for the vehicle and crew. Delivery to a specified point does not automatically include carrying goods upstairs, crane hire, installation or waste removal. Failed delivery caused by inaccurate information or unavailable access may incur a reasonable, documented redelivery cost disclosed before rescheduling.
Inspection and damage
Customers should inspect packaging, quantities and visible condition at delivery, record discrepancies on the delivery note and report damage promptly with photographs where possible. A signed delivery note acknowledges receipt, not a waiver of rights concerning hidden defects or damage that could not reasonably be identified immediately.
Risk and title
Responsibility for loss or damage passes as provided in the accepted contract and applicable law; where Lumetra arranges delivery to the agreed destination, it remains responsible for the goods during its contracted transport obligation. Ownership transfers according to the agreed payment terms and applicable law. A retention-of-title arrangement, if used, must be clearly stated in the accepted quotation.
Storage and uncollected goods
Where a customer postpones a ready delivery, Lumetra will give reasonable notice of any storage fees and reasonable collection or rescheduling arrangements. No goods will be disposed of or resold except through a lawful process and after appropriate notice.
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For a project-specific question or policy request, contact Lumetra directly and our team will help route your enquiry.
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